# Expert 2 Sprint 2

# User Testing

## Table of Contents



## Introduction

This is a user test document for the occupation page. The occupation page allows users to view the occupation of the silent booth.

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## ISO

For testing user experience, the ISO (International Standard Organization) definition of quality in use is used.

“Quality in use is the degree to which a product or system can be used by specific users to meet their needs to achieve specific goals with effectiveness, efficiency, freedom from risk and satisfaction in specific contexts of use.”

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### Effectiveness

#### Test Card

Hypothesis: I think the page is very effective because it is easy to use and the user can easily find the information they are looking for.
Test: Ask the user to find the last use of the a silent booth.
Metrics: How long does it take for the user to find the information?
Criteria: The user should be able to find the information within 10 seconds.

#### Results 

Harrald: The user was able to find the information within 10 seconds.
Olivier: The user was able to find the information within 10 seconds.
Sietse: The user was able to find the information within 10 seconds.
Dano: The user was able to find the information within 10 seconds.
Bram: The user was able to find the information within 10 seconds.

#### Learning Card

Hypothesis: I think the page is very effective because it is easy to use and the user can easily find the information they are looking for.
Observation: The user was able to find the information within 10 seconds.
Learning point & insight: The page is effective.
Advice: None

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### Efficiency

#### Test Card

Hypothesis: I think the efficiency of the page can be improved beacuse there is a lot of text on the page.
Test: Ask the user to find a cretain time and day on the heatmap of the silent booth.
Metrics: How long does it take for the user to understand the heatmap? How many clicks does the user need to understand the heatmap?
Criteria: The user should be able to understand the heatmap within 30 seconds and with a maximum of 3 clicks.

#### Results 

Harrald: The user was able to understand the heatmap within 30 seconds and 3 clicks.
Olivier: The user was able to understand the heatmap within 30 seconds and 3 clicks.
Sietse: The user was not able to understand the heatmap within 30 seconds and 3 clicks.
Dano: The user was able to understand the heatmap within 30 seconds and 3 clicks.
Bram: The user was not able to understand the heatmap within 30 seconds and 3 clicks.

#### Learning Card

Hypothesis: I think the efficiency of the page can be improved beacuse there is a lot of text on the page.
Observation: Some users could not find the history. Most user found the legenda confusing.
Learning point & insight: Imrpove the legenda and make the history more visible.
Advice: Make the history a button and make the legenda more clear. Less text should be needed to understand the heatmap.

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### Satisfaction

#### Test Card

Hypothesis: I think the satisfaction of the page can be improved because the page is not very attractive.
Test: Ask the user to give their opinion on the page (this will be done in a form).
Metrics: What is the user's opinion on the page?
Criteria: The user should give a opinion on the page.

#### Participants

- Harrald
- Olivier
- Sietse
- Dano 
- Bram

#### Questions and Results

1. **What is your first impression of the page?**

    Harrald: Duidelijk en overzichtelijk.

    Olivier: Simpel.

    Sietse: Ziet er prima uit, goed overzichtelijk.

    Dano: Ziet er strak uit, minimalisties design en duidelijk waar het over ging.

    Bram: Eerste pagina was relatief duidelijk, alleen de history pagina was ietwat lastig te overzien en te veel gevuld met tekst met uitleg in plaats van voorbeelden, verder goed uitgewerkt.

2. **Is the information on the page clear?**

    Harrald: Prima.

    Olivier: Ja, last update zou last use moeten zijn.

    Sietse: Ja.

    Dano: Ja, er staat kort en bondig waar het over gaat.

    Bram: Na wat moeite met het overzicht was het goed beschikbaar.

3. **Is the history easy to find?**

    Harrald: Ja.

    Olivier: Ja heel duidelijk.

    Sietse: Ja behalve dat je niet super snel ziet dat het een knop is.

    Dano: Ja, fijn dat er een feedback kwam toen de muis er overheen ging

    Bram: Jazeker, alleen inplaats van een knop er voor zou ik op het vakje zelf klikken in plaats van het tekstje.

4. **Is the history easy to understand?**

    Harrald: Even wennen, uitlijning kan duidelijker en tijden niet schuin.

    Olivier: Ja alleen wel veel kleur door elkaar.

    Sietse: Na een uitleg wel, maar wat de waardes zelf betekenen is een beetje onduidelijk.

    Dano: Het kan beter, beetje onduidelijk waar de tijd bij hoordt.

    Bram: Net iets te lastig, persoonlijk.

5. **Do you miss any features on the page?**

    Harrald: Nee.

    Olivier: Nee.

    Sietse: Het is moeilijk te zien wat booth 1 of 2 is.

    Dano: Nee.

    Bram: Niet dat ik zou weten.

#### Learning Card

Hypothesis: I think the satisfaction of the page can be improved because the page is not very attractive.
Observation: All users gave a positive opinion on the page.
Learning point & insight: The page is attractive because it is clear and easy to use. The heatmap can be improved.
Advice: Improve the heatmap and make the history a button.

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## Conclusion

The occupation page is effective, efficient and satisfying. The page is easy to use and the user can easily find the information they are looking for. The efficiency of the page can be improved by making the legenda more clear and the history more visible. The satisfaction of the page can be improved by improving the heatmap and making the history a button.